Achieving Excellence in Customer Service

Customer excellence, also known as customer success, begins with ensuring customers achieve their desired outcomes. To achieve success customers need to be certain of getting value from the products or services they have purchased. They need to have their expectations met, or surpassed.

Great customer service is widely recognized as one of the key customer experience factors influencing brand loyalty. But customer excellence must also be acknowledged as having a major influence.

Customer excellence is always doing and being the best you can be for your customers. In this article, we’ll spell out how to achieve customer excellence. We’ll also put it into context alongside ‘customer success’, ‘customer experience’ and other terminology.

5 Elements of Quality Service

  • Reliability : The ability to provide what was promised, dependably and accurately.
  • Assurance : The knowledge and courtesy of employees, and their ability to convey trust and confidence.
  • Tangible : The physical facilities and equipment and the appearance of personnel
  • Empathy : The degree of caring and individual attention provided to customers
  • Responsiveness : The willingness to help customers and provide prompt services

At the end of the Achieving Excellence in Customer Service training, the participants of this course will be able to implement customer service operations, implement customer experience and implement performance management. Think Proactive and Positive